Product returns
The return and replacement of the products is accepted within 14 days from the day of receipt and after telephone contact at 2399021445.
Replacement costs are € 5, include the return and shipping of the new product, which you pay upon receipt.
The shipment must be made with the courier that we will indicate to you, otherwise the customer will be charged the costs that will arise.
The condition for the return is that the product has not been used and is in the condition it was received. In order to make the return, it is necessary for the product to be in excellent condition with the special markings (cards) and the order receipt.
In case of return of the products, the price of the products is fully refunded (shipping costs are not included in the refund).
Order cancellation – Right of withdrawal
You can cancel your order before sending it or return it after receiving it within 14 days, by calling 2399021445 or by sending an e-mail to info@optimumkosmima.gr
A condition for return is that the product has not been used and is in its original condition and packaging, as when it was received.
Refunds are made within 10 days by deposit in a bank account if the order was cash on delivery or by canceling the transaction if the payment was by card or Paypal.
In the refund the customer is charged the return costs which are 2 € (in case of return of defective product or error in the order, the customer is not charged with costs).
For hygienic reasons, the underwear is not returned
Returns Address
Osias Paraskevis 13, Nea Kalikratia, P.C. 63080, Greece
